PoliciesList of Salon Policies
Please arrive at least 15 minutes prior to your scheduled appointment.
Gift certificates are available for any service, spa package or dollar amount.
Gift certificates are for products & services only. They ARE transferable but non-refundable.
Please give gift certificate # when scheduling your appointment & present upon arrival.
Cancellations require a 24 hour notification or amount of scheduled service will be deducted from the certificate value.
Returned checks accrue a $25.00 service fee.
We accept Visa, MasterCard and Discover.
Prices are subject to change without notice.
Gratuity has not been added to any prices.
Gift Certificate Policy:
A gift certificate is for service(s) or spa packages only.
Must be used prior to expiration date. If found to be void or expired the holder is responsible for payment of service(s).
Lost or stolen gift certificates should be reported as soon as possible. Must have date of purchase & certificate number in order to void. A new number will be issued with a 10% service fee.
If your certificate is a package or for a particular service, but the recipient would prefer a different service then the certificate would be converted to a dollar amount. A processing fee of $2.50 would be applied at the time of conversion.
Holder is required to give the certificate number and accurate information when scheduling an appointment. If false information is given, recipient of services will be charged the difference.
Cancellations require 24 hours notice or 25% fee will be deducted from the gift certificate.
Deidra Marcus Salon & Day Spa reserves the right to change policies contained herein without notice.
Gift Card Policy:
A gift card is for a dollar amount only. ($20 minimum)
Gift cards do not have an expiration. (A service fee of $2.50 per month will be assessed after 1 year of dormancy to maintain your account).
Deidra Marcus is not responsible for lost, stolen or damaged cards.
Customer expectations may vary as in any service business.
We strive to satisfy each customer beyond their expectations. However, we realize that this is not always possible.
If you are not satisfied with any visible service, please contact Deidra Marcus Salon & Spa within 48 hours.
We will re-do the original service to your satisfaction.
We recommend & prefer that the original tech performs the re-do, although you do have the option of having another
tech perform the secondary service.
If you do not show for a re-do appointment, we will assume you are satisfied with the original service.
Please note, any additional services beyond the re-do service may carry an additional charge.
We will give store credit for any unopened merchandise returned within 30 days from date of purchase.
All sales are final if merchandise has been used and/or opened.
We realize that your birthdays are a special day of the year. We will happily give a 10% discount on all products & services on, before, or the day after your birthday. A valid form of identification will be required to confirm birthdays. Some restrictions apply. Please call for more information.