Policies

List of Salon Policies
Appointment Policy

• Please arrive at least 15 minutes prior to your scheduled appointment.
• Gift certificates are available for any service, spa package or dollar amount.
• Gift certificates are for products & services only. They ARE transferable but non-refundable.
• Please give gift certificate # when scheduling your appointment & present upon arrival.
• Cancellations require a 24 hour notification or amount of scheduled service will be deducted from the certificate value.
• Returned checks accrue a $25.00 service fee.
• We accept Visa, MasterCard and Discover.
• Prices are subject to change without notice.
• Gratuity has not been added to any prices.

Gift Certificate Policy:

• A gift certificate is for service(s) or spa packages only.
• Must be used prior to expiration date. If found to be void or expired the holder is responsible for payment of service(s).
• Lost or stolen gift certificates should be reported as soon as possible. Must have date of purchase & certificate number in order to void. A new number will be issued with a 10% service fee.
• If your certificate is a package or for a particular service, but the recipient would prefer a different service then the certificate would be converted to a dollar amount. A processing fee of $2.50 would be applied at the time of conversion.
• Holder is required to give the certificate number and accurate information when scheduling an appointment. If false information is given, recipient of services will be charged the difference.
• Cancellations require 24 hours notice or 25% fee will be deducted from the gift certificate.
Deidra Marcus Salon & Day Spa reserves the right to change policies contained herein without notice.

Gift Card Policy:

• A gift card is for a dollar amount only. ($20 minimum)
• Gift cards do not have an expiration. (A service fee of $2.50 per month will be assessed after 1 year of dormancy to maintain your account).
• Deidra Marcus is not responsible for lost, stolen or damaged cards.

Service Policy:

• Customer expectations may vary as in any service business.
• We strive to satisfy each customer beyond their expectations. However, we realize that this is not always possible.
• If you are not satisfied with any “visible” service, please contact Deidra Marcus Salon & Spa within 48 hours.
• We will re-do the original service to your satisfaction.
• We recommend & prefer that the original tech performs the “re-do”, although you do have the option of having another
tech perform the secondary service.
• If you do not show for a re-do appointment, we will assume you are satisfied with the original service.
• Please note, any additional services beyond the “re-do” service may carry an additional charge.

Product Returns:

• We will give store credit for any unopened merchandise returned within 30 days from date of purchase.
• All sales are final if merchandise has been used and/or opened.

Birthday Discounts:

We realize that your birthdays are a special day of the year. We will happily give a 10% discount on all products & services on, before, or the day after your birthday. A valid form of identification will be required to confirm birthdays. Some restrictions apply. Please call for more information.